The Gentle Work of Giving Back: A Spartan’s Weekly Shift in the NICU
For Roxanne Castellanos, some of the most rewarding hours of her week are spent in the quiet, sterile warmth of the Neonatal Intensive Care Unit (NICU) at WellSpan Hospital.
As the Senior Gift Processing Specialist at York College of Pennsylvania, Castellanos is used to managing details that support the college’s mission. But as a "NICU cuddler," her focus shifts to the smallest members of the York community.
"A friend of mine volunteers as a NICU cuddler and spoke about her experience in a way that truly touched my heart," Castellanos said. "I had been looking for a meaningful way to give back to my community and to thank God for the blessing of raising my wonderful, healthy sons."
Once the hospital resumed its volunteer program following the pandemic, Castellanos jumped at the chance to offer comfort to infants and their families during such a difficult time. During her weekly two-hour shifts, she carefully swaddles, holds, and rocks the babies, often reading stories or singing softly to keep them feeling secure.
The role is more than just a heartwarming gesture; it is a vital part of the infants' development.
"It’s well known that babies need human touch and warmth to grow stronger and thrive," Castellanos explained. "In a small way, I’m able to help provide that when parents can’t be at the hospital. I have the time and love to give these tiny babies the comfort they need."
Her commitment to the NICU is just one piece of a larger life dedicated to service. A member of St. Joseph’s Church in Dallastown, Castellanos serves on the hospitality committee and acts as the President of the Catholic Women’s Club of York, which raises funds for local charities and provides scholarships for female high school students.
Castellanos is also treasurer of the Pacesters, a social group for seniors. She’s also acting as Vice President of the local Kappa Delta Alumnae chapter. It’s clear Castellanos sees volunteerism as a way to live out her faith and purpose.
"I dedicate a great deal of my time and energy to organizations with which I feel a strong personal connection," she said.
Even when her day is full in the Office of Advancement, it’s the quiet moments in the NICU that help keep things in perspective. For Castellanos, being a Spartan means more than just a job title. It means showing up for the community in the ways that matter most.
"I wouldn’t trade my time volunteering in the NICU for anything," she said.
Spartans in Service
At York College, we believe that true education extends beyond the classroom and into the heart of our community. Through this series, we celebrate the students, faculty, and staff who embody our motto, "Servire est Vivere" (To Serve is to Live), and make a real impact. These stories showcase the dedication of our Spartan family as they connect with our neighbors and put our mission into motion.
